Cancel/Change Order
🔄 Cancel or Change Your Order
We understand that plans can change — and we’re here to help.
Please review the details below if you need to cancel or modify your order after purchase.
❗️ Can I Cancel My Order?
Yes — you can request a cancellation within 2 hours of placing your order, as long as it hasn’t been processed for shipping yet.
To cancel your order:
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Contact us immediately at contact@playexus.com
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Include your Order Number and reason for cancellation
⏱️ Orders already packed or shipped cannot be canceled, but you may still be eligible for a return after delivery.
✏️ Can I Change My Order?
You may request small changes (such as address edits or product color) within 2 hours of placing the order.
To request a change:
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Email us at contact@playexus.com
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Mention your Order Number and clearly state the change you want
🚚 Already Shipped?
If your order has already been shipped, we’re unable to cancel or change it. However:
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You can refuse delivery and the item will be returned to us
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Or wait for the item to arrive and request a return (if eligible)
👉 Please refer to our Return & Refund Policy for more details.
📩 Still Need Help?
If you’re unsure or need urgent assistance, reach out to us anytime:
📧 contact@playexus.com
We’ll do our best to respond within 24 hours (Mon–Fri).
✅ Friendly Reminder
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Double-check your shipping address before placing an order
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Custom or limited-edition products may not be eligible for change/cancellation